Last Updated: 9 September 2026
Welcome to HiTechNest.
This Refund, Returns & Exchange Policy applies to standard e-commerce products purchased directly through the online checkout at www.hitechnest.in.
Quotation-based, project-specific or separately contracted orders are governed by the terms provided with the respective quotation, order confirmation or agreement.
- 30-DAY RETURN POLICY
Eligible standard products may be returned within 30 calendar days from the date of delivery.
To qualify for a change-of-mind return:
- The return request must be raised within 30 calendar days of delivery.
- The product must be unused, uninstalled and substantially in the same condition in which it was received.
- The product must not have been drilled, cut, wired, permanently installed, materially altered or damaged after delivery.
- Original packaging, accessories, manuals, warranty cards, tags and supplied components should be returned wherever applicable.
- The customer must provide the HiTechNest order number, invoice or other proof of purchase.
Opening the packaging for reasonable inspection does not automatically make an otherwise eligible product non-returnable.
- SMART, ELECTRONIC AND INSTALLABLE PRODUCTS
Smart locks, smart lighting, smart switches, home-automation products, electronic accessories and other installable products are eligible for a change-of-mind return within the applicable return period provided that they have not been permanently installed, materially altered or damaged.
Products that have been drilled, cut, hard-wired, permanently fixed or materially modified may not qualify for a change-of-mind return.
This restriction does not affect remedies available where a product is defective, damaged, incorrectly supplied or materially different from the product ordered.
- DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective, incomplete, incorrect or materially different from your confirmed order, please contact HiTechNest as soon as reasonably possible.
For visible delivery or transportation damage, we recommend contacting us within 48 hours of delivery and providing photographs or video wherever possible. Prompt reporting helps us investigate the matter with the courier or fulfilment partner.
After verification, the appropriate resolution may include:
- Repair or rectification;
- Replacement of the affected component;
- Replacement of the product;
- Exchange; or
- Full or partial refund, as appropriate.
Where the problem is attributable to HiTechNest, the seller, authorised fulfilment partner or delivery partner, reasonable return or replacement shipping costs will be borne by HiTechNest.
- CHANGE-OF-MIND RETURNS
Where an eligible standard product is being returned only because the customer changed their mind, selected the wrong item or no longer requires the product:
- The customer will normally bear the return courier/shipping cost.
- No restocking fee will be charged for an eligible return received in the required condition.
- The original standard delivery from HiTechNest is free and therefore no standard outbound shipping charge will be deducted from the refund.
Free standard shipping does not mean that return shipping for a change-of-mind return is free.
- HOW TO REQUEST A RETURN
Before sending any product back, please contact HiTechNest with:
- Customer name;
- Order number;
- Product name;
- Reason for return; and
- Photographs or video where relevant.
Contact:
Email: [email protected]
Alternate Email: [email protected]
Phone / WhatsApp: +91 7530930777
After reviewing the request, we will provide return instructions and, where applicable, return authorisation.
Please do not send a product to us without first receiving return instructions.
Once authorised, the product should normally be handed over to the courier within 7 days of receiving the return instructions.
- RETURN METHOD
Approved standard-product returns will normally be made by courier or another trackable shipping service.
The appropriate return address will be communicated as part of the return authorisation.
Where instructed, returns may be sent to:
HiTechNest
D 330, Pocket 11, Jasola
New Delhi – 110025
India
Please confirm the return address with us before dispatch because the appropriate return location may vary according to the product.
- REFUNDS
Once an eligible returned product has been received and inspected, we will inform the customer whether the return has been accepted.
For an approved return, the refund will normally be initiated within 7 business days after the returned product has been accepted.
Refunds will normally be made to the original payment method wherever technically possible.
After HiTechNest initiates a refund, the customer’s bank, card issuer, UPI provider or payment service provider may require additional processing time before the amount appears in the customer’s account.
Where the original payment method cannot reasonably be used, HiTechNest may request verified bank details or another appropriate method for processing the refund.
- EXCHANGES
Where stock is available, customers may request an exchange instead of a refund for an eligible standard product.
If the requested replacement is unavailable, the customer may select another suitable product or receive an eligible refund.
Any price difference for an alternative product will be communicated before the exchange is completed.
- ORDER CANCELLATION
An order for a standard e-commerce product may be cancelled before dispatch where operationally possible.
If the order has already been dispatched, the applicable return procedure will apply after delivery.
If HiTechNest is unable to fulfil an accepted and paid standard-product order and the order is cancelled by us, the amount collected for the cancelled product will be refunded.
- SALE, OFFER AND DISCOUNTED PRODUCTS
Unless specifically stated otherwise before purchase, eligible standard products bought during a promotion, sale or discount are covered by the same 30-day return conditions.
Any approved refund will be based on the amount actually paid by the customer.
- PRODUCTS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURN
The following may not be eligible for change-of-mind returns:
- Products personalised or modified specifically for the customer;
- Products that have been permanently installed, drilled, cut, hard-wired or materially altered;
- Products materially damaged after delivery because of misuse, improper handling or unauthorised modification;
- Digital products or gift cards, if offered in the future;
- Products that cannot reasonably be resold because of customer-specific alteration.
These exclusions do not prevent an appropriate remedy where a product is defective, damaged, incorrectly supplied, materially misrepresented or otherwise covered by applicable consumer law.
- WARRANTY
A product warranty is separate from this 30-day return policy.
Where a manufacturer warranty or HiTechNest warranty applies, the applicable warranty period and conditions will be stated on the product page, invoice, warranty card, packaging or accompanying documentation.
- CONSUMER RIGHTS
Nothing in this policy is intended to exclude, limit or restrict consumer rights that cannot lawfully be excluded under applicable laws in India.
- CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL
For returns, refunds, exchanges or order-related assistance:
Customer Care:
Email: [email protected]
Alternate Email: [email protected]
Phone / WhatsApp: +91 7530930777
Grievance Officer:
Rashi
Email: [email protected]
Phone: +91 7530930777
Business Address:
D 330, Pocket 11, Jasola
New Delhi – 110025
India