Last Updated: 9 September 2026
This Shipping & Delivery Policy applies to standard e-commerce products purchased directly through the online checkout at www.hitechnest.in.
Quotation-based, project-specific or separately contracted orders are governed by the delivery and commercial terms provided with the respective quotation, order confirmation or agreement.
- DELIVERY AREA
HiTechNest ships eligible standard e-commerce products to serviceable PIN codes across India.
Delivery availability depends on the destination, courier network, product characteristics and applicable logistics restrictions.
If a location cannot be serviced, the customer will be informed and any payment collected for an order that cannot be fulfilled will be refunded as appropriate.
- FREE STANDARD SHIPPING
HiTechNest provides FREE STANDARD SHIPPING on eligible standard e-commerce products delivered to serviceable locations within India.
Standard Shipping Charge: ₹0
If any product, special delivery service or location carries an additional delivery charge, that charge will be clearly disclosed to the customer before completion of the purchase.
No undisclosed compulsory shipping charge will be added after the customer completes checkout.
- ORDER PROCESSING / HANDLING TIME
In-stock standard products are normally processed and prepared for dispatch within 2–5 business days after successful order confirmation.
Handling time begins after the order and payment have been successfully confirmed.
Orders placed on weekends, public holidays or non-working days will begin processing on the next applicable business day.
Where an individual product has a different handling period, the applicable estimate may be displayed on the product page, cart, checkout or order confirmation.
- TRANSIT TIME
After dispatch, standard delivery normally takes approximately 3–8 business days depending on the destination and courier network.
Most in-stock standard orders should therefore normally be delivered within approximately 5–13 business days after successful order confirmation.
These are estimated delivery periods and may vary according to destination, courier availability, public holidays, weather, logistical disruption, natural events or other circumstances reasonably outside our control.
- ORDER TRACKING
Where tracking is available, the tracking number or shipment information may be shared through:
- Email;
- SMS;
- WhatsApp;
- Customer account; or
- Order-status communication.
Tracking information generally becomes active after the carrier has accepted or scanned the shipment.
- DELIVERY ADDRESS
Customers must provide a complete and accurate:
- Recipient name;
- Delivery address;
- PIN code;
- Mobile number; and
- Other information reasonably required for delivery.
HiTechNest is not responsible for delays resulting solely from incomplete or incorrect delivery information supplied by the customer.
If a shipment is returned because of an incorrect address, repeated unsuccessful delivery attempts or customer refusal without a valid product-related reason, reasonable re-shipping charges may apply.
- DELIVERY INSPECTION
Customers are encouraged to inspect the outer package when receiving the shipment.
If the package appears visibly damaged, please take photographs or video where reasonably possible before or during opening.
Please contact HiTechNest promptly if the product is damaged, incomplete or incorrect.
For visible transportation damage, we recommend reporting the matter within 48 hours so that we can promptly investigate the shipment.
- LOST OR UNDELIVERED SHIPMENTS
If a shipment appears unusually delayed or lost, please contact HiTechNest.
We will coordinate with the courier or fulfilment partner to investigate.
If a prepaid shipment is confirmed lost before successful delivery to the customer, HiTechNest will arrange an appropriate replacement or refund.
- SPLIT SHIPMENTS
Where an order contains multiple products, the products may occasionally be dispatched separately.
The customer will not be charged an additional standard shipping fee merely because HiTechNest splits an eligible free-shipping order into multiple shipments.
- INSTALLATION AND OTHER SERVICES
Free standard shipping refers to standard product delivery only.
It does not automatically include:
- Installation;
- Electrical work;
- Configuration;
- Civil work;
- On-site labour; or
- Any other professional service.
Where installation or another service is included with a product, or available for an additional charge, this will be clearly stated on the product page or during the purchase process.
- DELIVERY DELAYS
HiTechNest will make reasonable efforts to meet communicated delivery estimates.
Occasional delays may occur because of circumstances including courier disruption, severe weather, natural events, strikes, government restrictions, transport disruption or other circumstances outside reasonable control.
Where a material delay becomes known to us, we will make reasonable efforts to inform the customer.
- SHIPPING AND RETURN SHIPPING
Standard outbound shipping for eligible online products is free.
Return shipping is governed separately by the HiTechNest Refund, Returns & Exchange Policy.
For an eligible change-of-mind return, the customer normally bears the return shipping cost.
For a verified damaged, defective or incorrectly supplied product attributable to HiTechNest or its authorised fulfilment partner, reasonable return or replacement shipping costs will be borne by HiTechNest.
- CUSTOMER SUPPORT
For shipping and delivery assistance:
Email: [email protected]
Alternate Email: [email protected]
Phone / WhatsApp: +91 7530930777
Grievance Officer:
Rashi
Email: [email protected]
Phone: +91 7530930777
Business Address:
D 330, Pocket 11, Jasola
New Delhi – 110025
India